Policies

• The Charmed Nest will not accept any returns or exchanges.

• The Charmed Nest will make every effort to produce a beautiful & well functioning custom product. However, small imperfections can and most likely will exist due to the nature of vintage & antique furniture. Buyer should understand and accept this before requesting a custom order.

• The Charmed Nest is not responsible for any damage to item after it has been purchased.

• Custom furniture is available for pick up on Sundays from 3:00 to 5:00 pm. Once you are notified that your piece is ready for pick u the piece must be picked up within the first two Sundays after notifications.  If the piece(s) have not been picked up within that time frame an $8 per day fee will accrue for storage of your piece.  After 30 days the item becomes property of The Charmed Nest and deposit is forfeited.

• Delivery may be arranged up to a 45 mile radius location, though we do make some exceptions so just ask. The cost of delivery is $25 plus $.40 per mile factoring in round trip. There is an additional $15 large item fee for any item measuring more than 6 feet in any one direction. We will combine all purchases that fit into our truck under one delivery fee, excepting the large item fee.

• Upon delivery, it is up to the client to have man power on site to help unload merchandise.

• Custom orders must be e-mailed to clara@thecharmednest.com with detailed instructions on color, finish, and degree of distressing. We will not re-do any custom orders if we have followed instructions. If the client is not satisfied with the finished product, we will re-do it for an extra charge 50% the total price.

• Upon drop off 50% of total balance is to be paid and the remainder to be collected at time of pick up.

• Every quote is an estimate based of the information given. Minor repairs are included in estimates. Upon inspection, if more repairs are needed additional fees will apply. We will always make you aware of repairs needed and cost before proceeding.

• Each quote is good for 30 days. After 30 days pricing is subject to change.

• We do not accept furniture that has already been painted.